Horrible customer service support. I had a name change application for which they charged me an exorbitantly high amount that too different for the to and fro flight. For the fro flight 15 euros, but then for from flight 20 euros!!! The official charges of the airlines are 10 euros! They called me at 4:00 am in the morning multiple times to pay the fees, since after 1 hour the application is gone. So you may be sleeping or in a meeting and the expectation is to leave everything and talk to them or pay them. on complaining about my experience, they were of no use!! Never again. Be careful