Booked a flight with Saudia, UK to Thailand. Booking was ok but no help to reserve seats (my partner is disabled) unable to access Saudia site as Trip.com use their email and telephone no for sms, so no access code. To now phone Saudia is 10p a minute. No customer service. UPDATE Having been offered Trip.com by skyscanner as a recommended provider, we booked tickets Birmingham to Bangkok via Jeddah with Saudia After receiving the details we attempted to access the Saudia site as Trip.com couldn't reserve us the seats which are needed for my disabled partner. As Trip.com are the primary contacts this is not allowed. At the 1st attempt at resolution my email as a contact was added, but the system still would not allow access as their email is the primary address. The only way to book seats for somebody with a disability has been to make my email and telephone the primary's, as Trip.com have said “we may no longer get flight updates sent to us, it's up to you to maintain a check”. Such a customer service needs to be made publicly available. No I would not recommend but 1 ☆ is the lowest I can give. God help us if we need any assistance whilst we're travelling. STILL NO RESOLUTION, 3 PHONE CALLS, MULTIPLE 'CHATS" AND NUMEROUS EMAILS. THEY ARE THE WORST COMPANY I'VE EVER USED. ONCE THEY'VE GOT YOUR MONEY DON'T CARE. WHAT A JOKE THEY'RE CUSTOMER GUARANTEE IS