Triton seemed to be the only UK stockist of the Tern Perch bicycle wall mount, so they were in a strong position. I wanted six and called to see if I could get a further deal on the one that was published online. They were fair and offered a further discount. I paid over the phone and was kept fully abreast of payment/despatch/delivery. Wrapped well enough, but not brilliantly, and I think you missed a trick by only including the invoice, and nothing else. I don't think you need to go as far as Wiggle (small pack of sweets with each order) but a note to say thanks for shopping and perhaps something else would have been well received.