I order a cycle jacket as a Christmas gift. I got a response saying order had been received but no details about when it would be delivered. Christmas came and went with no delivery. I phoned after New Year and was told an email has been sent saying it would be delivered to the shop by 10th Jan 2016. I never received said email. I phoned again to be told that the jacket had been discontinued. An email was sent previously informing me of this which, I never received. I asked for a full refund over the phone and would you believe it I finally get an email saying refund has been transferred to my account. Appalling service. Never again.