In a word...... appalling! Everything you don't want from an online seller to be honest. Payment taken immediately. Items listed as in stock, but dispatched 3 weeks later. No response from a single email sent. No one answering the phone lines. Order was dispatched and then cancelled the first time. When the ordered arrived one item was wrong. But as there is no communication from Triton Cycles I feel that I now have to keep this item! On a positive the item that attracted me to the company site was a very competitive price. Really wish I'd read the other reviews before I placed my order, and used one of the many other online cycle companies that privide exceptional service!