I have exchanged many emails with Tropical Fruit Box an I have to say their customer service is EXCELLENT!! I have to imagine they were getting pretty annoyed with me, haha, as I was adamantly looking for reassurance one of my orders with them were correct. My order had been placed via invoice do to some troubles with a promo code. The invoice was not labeled with my specific fruits and I was getting paranoid I would not receive what I was asking for but now I 100% fully acknowledge I clearly do not know their system and will have faith here on out that I will always get the correct and certainly quality produce. So much so that I actually just placed two more orders with them today. LOVE TROPICAL FRUIT BOX!!