I initially was kind of turned off, the first shipment was sent and was over 4 days late (total of 10 days to arrive) and when I received it it was definitely no longer fresh. I thought about asking for my refund because they guarantee fresh product, but I did spend the money and I wanted to try the Pinkglow Pineapple. I am just amazed by how friendly and responsive the staff is. Although they only operate during regular business hours and I'm behind them by 3 hours, they still got to me quickly and resolved everything without me having to confirm every time. I will definitely recommend them to friends and family. Even though I seem to be the only one who enjoyed this new pineapple, I still gave 5stars because they have an amazing support staff dealing with client concerns and I am very impressed and satisfied.