I’ve ordered Soursop from other vendors and never know what I’m going to get (ie, rotten fruit, poor packaging, horrible customer service, etc). This is NOT the case with Tropical Fruit Box! I’m always pleased to receive fresh fruit in tact and properly packaged!! I’ve never had to reach out to their customer service department, which is a great thing. I know they’re there if I need them. My understanding is if my product isn’t delivered in the expected condition, they will make it right. I believe them! I will always come back for future orders and highly recommended them.