TrueTrim addressed a parcel to me incorrectly, causing it to be not delivered, and the parcel was returned to them. Rather than phone me up to discuss the problem, TrueTrim proceeded to mess me around. The provided no telephone number on their website. I did some digging and found that they had a sister company who did have a phone number, so I phoned them, and found that it was the same people. But in a bizarre move, they refused to communicate, and hung up on me. They then proceeded to try to keep the goods, and my money. I was able to recover the money through my credit card company. But TrueTrim proceeded to pursue the matter through their card provider, and stole the money back off me. I then had to pursue the matter through the banks again, and again recovered the money from them. In the end, I won, because TrueTrim were at fault. But really, for the sake of a few pounds worth of goods? Their actions were completely hostile and over-the-top.