My experience has not been good My experience has not been good. I’m a busy person so not always easy to get hold of at the right time. When I asked and waited for trussle agent to get back to me they didn’t call. When they did call I was always at work or unable to take the call for some other reason. I filled in the mortgage in principle and realised I put wrong figures in so pressed the button that said to redo mortgage in principle. It says you should get a response within 48 hours but now it is the 5th day and still no recalculations. I was just messaging them with the little message helper on the website but soon as I said I’d been waiting longer then 48hours the ended the chat??? Clearly not a good company when their agent has not got the patients if they have had trouble getting hold of you. I obviously tried calling them back when I had missed call from them. It does say they pay you £100 or whatever it is if they don’t do your calculations within 48 hours. I don’t care about that I just wanted to try sort out a mortgage.