Mine is a really simple situation - I have 8 years left on a mortgage with 30% LTV. My credit rating is 999. All I want to do is remortgage and fix for 5 years. I spent 15 minutes answering questions on the Trussle website then someone called Mansi popped up so I could "beat the queue". I then had one of those awful chatbot type conversations where Mansi would say "Hi" then disappear, presumably dealing with something else. Really frustrating when someone can't give you a bit of undivided attention (assuming Mansi was a real person - it was hard to tell)! I eventually gave up, went on Money Supermarket and will be applying to HSBC. When it works live chat can be brilliant but on this occasion it just left me feeling rather devalued