Order process was easy and quick. Had a query which was answered by phone very quickly and satisfactorily. Item arrived by post quickly and installation and set up process was straightforward. I am very happy with the item and feel much more secure with any online activities now as I have confidence that any problems will be quickly detected and damage prevented. Peace of mind is very important when using online processes at any age, but particularly for the very elderly as much of this does not come easily as it was never a part of every day education as it is now for the younger generations