Actually signed up to Trustpilot for this appalling company. Advertise traders who start work almost 2 months late after taking thousands in deposit, then don't turn up when work has started. Had applied for the 'Trust' a trader guarantee of £1000 should anything go wrong when I hired them, only to find that the trader had come off the site at some point after this. Despite having found the trader and applied for the guarantee while they were on site, I've now been told they won't honor it! What's to stop them putting any random cowboy on site until they get a complaint then pulling them so they dont have to honour their guarantees? It's especially shady that they redirect the traders webpage so it's like they never existed rather than leaving them on but non-contactable so bad reviews can be seen. Speaking with their complaints department is an absolute joke, zero desire to help, failure to out line where it states this is acceptable in their terms and outright combative staff. Speaking with Wendy and her 'supervisor' leaves it obvious they couldn't care less and just push the blame on their CEO. Save yourself the headache and use Mybuilder