Trustpilot reviews Review of Trusted Travel Your review is pending.Read more Matthew Woodfield 0 reviews GB Rated 1 out of 5 stars The word (Trusted) isn't the case. This is our story... We arrived back from our holiday on Saturday 15th July 8pm at Manchester Airport and ending up paying a large parking charge at the NCP Stockport exchange Manchester. On 1st July (the day of our holiday) we travelled to the destination of the car park where we were to leave our car for 2 weeks. We were advised on our confirmation to call a number en route to advise of our eta. We did try to but no one was answering the call. Eventually we got through to Sky Parks only to be told they couldn't find our booking! We arrived at NCP Stockton Exchange car park and wasn't sure what to do. We called the number again and eventually got through to someone who said they were on their way. Two men in a mini bus arrived and said to park up in the car park. We handed over our car key as instructed and he popped it into a plastic bag (on the email it said we keep the key) . We were requested to pay an £11 airport levy fee, which we paid via a wireless payment machine in the van. The email said £5 entry and £5 exit (we paid £11) We were dropped off at the airport and told where to wait when we arrived back. During the last day of our holiday we had a phone call from the driver of the service (Sky Parks) which was paid for by Trusted travel, confirming our arrival back in the UK, with advise of what to do on our return. We arrived back at the airport and as instructed after getting our bags, rang him. He seemed helpful and directed us to the pick up point. We made contact and he and his friend took us to the NCP car park where we had left our car. I asked how it works about getting the car from the car park as we have a ticket. He advised us to drive to the barrier and press the intercom and mention that we are Skyparks, park and ride Customers, they will open the barrier and let you through. We approached the barrier to see two attendants looking at people's tickets as we approached. We mentioned that we were Skyparks park and ride customers and we have stayed two weeks can you let us through. The one man (who we found out was the manager of the site) informed us that they don't have any contracts with any airport companies whatsoever. He carried on to say I think you have been scammed and advised to contact the police, trading standards etc. He also said we weren't the first to have gone through what has happened, they were there because of what has been happening and said someone has to pay the charges. We had to pay the parking fee of £224.25 to exit the car park. On our return home we contacted Trusted Travel to complain and get the parking fee refunded.. The only way to contact them is via email or to raise an enquiry on the website.There isn't a telephone number or customer service department. You don't get a name on email replies. The answer we got was that it wasn't up to them to refund us as they were only a third party they had done their part and it wasn't their fault. They directed us to Global Parking Management to complain which we did so. They agreed we didn't receive the service but then directed us back to Trusted Travel. Following numerous emails Trusted Travel agreed to refund our booking fee but we are still out of pocket. We contacted Citizens Advice and received help to try and claim the money back. After all processes have been followed we have got nowhere. We contacted Action Fraud, Trading Standards etc. All addresses for Trusted Travel don't seem to exist so notices aren't getting served. We are both very upset on how this has turned out. We put our trust in a company to arrange parking and ended up with an experience we won't ever forget and out of pocket. The icing on the cake was when we arrived home.. we received at least 3 emails offering a discount on our next booking! Not likely! A holiday that was so good was ruined by this experience at the end. Trust us.. "Trusted Travel" CAN'T be trusted! Date of experience: July 01, 2023