I started using Trustpilot a year ago for my business, in principle I like the service but they've gone a bit power crazy of late. I can no longer send a request to clients to leave a review (which could be good or bad). Now most recently they're software to detect fake reviews seems to have gone haywire. A couple of reviews went mussing a while back, I know they were both genuine and just assumed the clients had removed their account. Then this week two recent reviews both went at the same time which seemed odd so I contacted both clients who confirmed they had an email saying there review was flagged as suspicious - both were genuine. This is actually damaging as I have had other clients ask what had I done to cause the reviewers to remove their reviews. Obviously people are still free to use Trustpilot but I will be removing widgets from my website as its now having a negative effect which is a shame. I completely agree that we only want genuine reviews of course but the dial on there software is too aggressive.