Avoid this company as if they were offering you a FREE decapitation. Start of the pandemic I wanted to reduce our mileage. Took 3 months of chasing trying to get it pushed through at the price they had confirmed. During this time I was made redundant from my job and because of this and due to their incompetence I did not now pass the finance checks so they could not offer me the lower offer agreed. I had a complete email thread trail so I passed on to the financial ombudsman to resolve. Over a year and half later of chasing, providing information I reached an unsatisfactory settlement. And just when i thought things couldn't get any worse a week or two after the lease had ended and the car was collected they have tried to charge me for a period of time when i did not have the car, and are currently threatening to forward my details to a credit agency. Only use this company if: 1.You enjoy banging your head against a brick wall. 2.Enjoy talking to yourself 3.Fancy getting rinsed out of some money for no apparent reason. 4.Enjoy being treated like you do not matter. 5.Want to get involved in long drawn out complaints process with the Financial Ombudsman. Can I give any positive feedback to the company? Of course....I am now with a different company and hope to never deal with this bunch of complete and utter con artists ever again. Use them at your own peril!