Trustpilot is a scam company. Over the years I have written reviews. Always 100% the truth. Every single good one remains with zero issues and no removal. Nearly 100% of bad experience reviews get taken off. I send in proof of purchase, or receipts for experiences like hotels. It is never enough. And they do not respond even when I send proof and review does not get reposted. It is clear certain businesses must pay to remove negative comments. I will not waste my time on their site anymore. I have wasted years telling the truth only for them to delete about fifty of my reviews over the years. Apparently reviews have gotten removed as it looks like it was not generated by an actual person. But if this is the case, how comes when a genuine person contacts them, content does not get reinstated? If I contact them they know then without any receipt that I am not a bot. Also how many people keep receipts? They write many weeks or even months later to say reviews are getting removed. A lot of people would have deleted emails by couriers by then like Hermes and yodel so there is no proof for service used. Royal mail tracking also would be deleted so no evidence. They are clever in that they wait so long to say reviews deleted unless you provide evidence, knowing that by then evidence would be deleted. But, if it's not, they still will not repost, or do anything at all.