Trustpilot is a scam and a haven for scammers, rouge traders and criminals. They knowingly and willingly help criminals and scammers abuse their system, which makes Trustpilot criminals as well. They will remove any negative feedback on demand no matter who you are, as long as you are paying for their premium service and will happily allow all fake positive reviews. They have done this to me many many times. I have even sent them hard evidence of a known criminal after they deleted my review, which came directly from Trading standards, confirming he was prosecuted and sent to prison. Not to mention multiple news stories documenting this persons sentencing and criminal activities. yet they ignored the evidence and continued to allow him to abuse their system and remove negative review for him.