Trustpilot is a manipulative and fraudulent company/website. It's all about making money and it's kind of naive to expect them keeping your "negative" review if they are being paid by the company you are writing a review about. They will remove your review without any notification and even if you notice that and provide all the proof they requested (about purchase or your experience) they won't put it back. They will claim they restored your review but that's a lie. I simply don't understand how that is legal and not sanctioned yet. Do not, I will repeat that one more time, do not purchase anything based only on Trustpilot reviews, even better, do not buy anything based on Trustpilot reviews. Be smart, read Google reviews, do some research, Google the company you are buying from, check other sources like Reddit etc