My son passed away on November 16th and I tried to no avail to get in touch with love holidays for a refund on our holiday which was booked for 27th November. I couldn't get hold of anyone no matter how hard I tried. I contacted the hotel and they said they couldn't refund me because I didn't book direct with them and used love holidays. We usually go to the same hotel in Benidorm in Nov and Feb. I am left annoyed because I feel robbed. Someone just said on Facebook where people are complaining about love holidays to complain on here and you get a response. My mother and step daughter also tried to help me but it was useless.