I wrote a negative review about Bradford Exchange on 22 November 2022, who had refused to provide refunds for two returned items despite their full 365 days refund guarantee. I wrote it off as a bad debt after chasing them for months to no avail. I didn't amend the review since I wrote it. Shockingly, without warning, Trustpilot removed my review on 26 June 2023 citing they "couldn't verify its authenticity, and on that basis, we’ve removed your review from our platform". Trustpilot indiscriminately removed reviews because they couldn’t verify their authenticity, and their software has flagged the reviews for having unusual features or suspicious patterns. (Ironically, they never provide consumers with proof for this claim) While all the positive reviews go unchecked since there is no need to verify their experience. There is no point in emailing proof, their content integrity team will blatantly ignore it, and I have not heard back from sending them proof of my experience.