Having experienced first-hand, issues with fake reviews, we reached out to our Trustpilot Account Manager (we have a paid account as a business) who not only said it's out of their hands, but then went on to flag dozens of genuine reviews from our clients as fake/fraudulent, and then remove them. This also resulted in our account being flagged as suspected of fake reviews. We provided all necessary evidence that they are our registered clients, and were ignored. A second anonymous Trustpilot employee spoke off the record about how their business is conducted, which was enlightening. This contact within TrustPilot informed us that it IS TrustPilot's company policy that once your account is flagged, your Account Manager IS instructed to cease communication with you, and not reply to any of your attempts to resolve the issue. Of course, there are multiple issues with this from an ethical point of view, as well as a lack of transparency to paying customers. Avoid at all costs. Trustpilot should be investigated and receive disciplinary action.