Like some other reviewers here, TrustPilot flagged my review as LookFantastic wanted to verify I was a genuine customer. I provided proof, all the proof they wanted but they said my email and username didn't match. I don't use my username on my email (silly people do that) and not on my billing address. Plus people use different email addresses for various reasons, such as business, or for signing up for forums which I do. They look for any excuse not to publish negative reviews that a site (paying one) flags, and they only give you 7 days (including weekends) to provide evidence and for them to get back to you.