They removed my review today with regard to a dreadful company called Medino who require you as a customer to be assessed then in their officiousness dump you with their blasse attitude Trustpilot accused me of not providing sufficient evidence of the issues involved medino.com recently flagged your review because they don’t think it’s based on a genuine experience. Unfortunately, you didn’t provide more details, so your review has been taken down. Here’s how to get your review back online: Please reply to this email with documentation of your experience with medino.com It could be a receipt or an order confirmation. Check this article to see what we’re looking for and how to take a screenshot. Please make sure the company’s name is visible Any other info may be helpful (e.g. date, name, reference number). We’ll only share your reference number with the business, unless you tell us not to. Learn more about our Privacy Policy. Once we see valid documentation, we’ll mark your review as “verified” and put it back online Please know that we treat all reviews equally, regardless of whether they're positive or negative, and we don't allow businesses to remove reviews just because they don't like them. Thank you for being a part of the Trustpilot community. If you have any questions, please feel free to reply to this email. Trustpilot Content Integrity Team Visit Trustpilot l Help Center l Trustpilot Privacy Policy l Dispute a Decision Megan Flynn     To:​ You ​ Thu 26/10/2023 09:38 Hi Susan,   Thank you for your email.   I can confirm we have cancelled your order and that a full refund has been processed. This usually takes 2-3 working days.   If there is anything else I can do for you, please do not hesitate to reach out. Kind regards, Megan Customer Service Representative Medino Pharmacy (medino)     To:​ You ​ Wed 25/10/2023 16:37 Hi Susan,   thank you for your email.   I understand there may be some confusion surrounding your medical history and diagnoses. It's crucial to provide accurate health information to ensure you receive the appropriate care and medications.    Given the inconsistency in your information regarding atopic eczema and psoriasis, I have cancelled your order for Betnovate and initiated a refund for that item.    Could you please confirm the accuracy of the information provided for the remaining medications in your order? It's essential that we base our service on trust and honesty, ensuring we can cater to your healthcare needs responsibly. Kind regards, Alessandro, Superintendent Pharmacist at Medino Hi Susan, I've now processed a refund on your order XMXYQG. This refund was for: 1x Betnovate scalp application (PGD) 100ml at £15.99 The total amount for this refund was £15.99. Please note it may take a few days for the refund to show up on your statement. I'm very sorry about any inconvenience caused. Kind regards, Alessandro at medino