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My review about a company was removed without me receiving even a notification. I noticed and provided proof and it was reinstated. The company in question however have a load of fake reviews, they are not validated and use names like 'Happy customer'. In addition there are a load of reviews that are written by persons that work with the company in question. Their own terms of service write that biased reviews are not allowed and that 'if you’re closely associated with, work for, or are in competition with a particular company, you shouldn’t review it'. Despite this, a vast amount of their positive reviews are by people with contracts with the company who are reliant on work from this company and clearly have a vested interest in maintaining good relations. I sent a list of all these reviews; they clearly state in the review where this is the case. I got a generic reply asking me for more information which is exactly what they sent me prior to me sending the list. They sent me a further generic reply indicating again that they had not even looked at what was sent. It is clear that this company pays for additional services and trust pilot absolutely favours them. I have provided them with clear proof their terms are being contravened which they choose to ignore but they are happy enough to immediately remove genuine reviews on companies that pay them for additional services without even notififying the person so they have a chance to respond. Absolutely unscrupulous enterprise that lacks any inegrity, claiming to do the exact reverse of what they actually practice.
11 months ago
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