A biased review company that cannot be trusted.
I had written a clear and honest review, which, by the way, is approved on this platform.
This was their answer:
Hello Milan,
Our software has reported your review of Ubisoft due to promotional references or suspicious review patterns. That's why we removed it from our platform. We won't remove it, but it will no longer be visible on Trustpilot and will not count towards the company's star rating.
Do you think there is a misunderstanding? Please feel free to contact us by replying to this email.
Yours sincerely,
Trustpilot Content Integrity
This is what I answered:
Dear sir / Madam,
I'm surprised you took my reviews offline.
Following on from your email, in my opinion it is certainly NOT what a promotional referral looks like, so I think that argument is invalid?
That leaves the suspicious review pattern, which I would almost take offense to myself.
Perhaps you mean that I have posted the same review more than once?
In my opinion, this multiple placement is more than justified and a very conscious choice on my part.
It is all one and the same company that I placed them on, namely Ubisoft.
Since my described complaint has been rolled out worldwide by Ubisoft, so people from all countries and various platforms can experience this same problem.
Therefore, I think that they are very rightly included in all departments of Ubisoft that you have included on your website.
I would like to hear how you view this, because I think the purpose of your website is to share experiences about companies?
In that context, in my opinion, your decision is incompatible.
Yours sincerely,
Milan
But of course this company does not bother to look into this further or to formulate an answer at all.
In short, cannot be trusted and does not provide an honest picture of customer experiences. In the end I deleted my account myself.
8 months ago
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