Has to be the most corrupt and untrustworthy review site out there. If you compare google reviews to their score (on the same companies obviously) 99.99 times out of 100 they will be vastly different, with google usually reflecting true opinion. I know for an absolute fact that they use algorithms to target negative reviews but ONLY for the companies that pay them. (I know this because I know developers who worked in their Edinburgh office). So the upshot is, they will actively seek out and take down negative reviews to boost the score of the companies that subscribe to them. Absolute shambles and this industry really needs to be regulated. They are deliberately misleading comsumers by removing genuine negative reviews, which obviously falsifies the overall score. DO NOT TRUST TRUSTPILOT!!!