I'm in a different boat and currently battling or duking it with trustpilot. I just reported them to the authorities about this hostage type of stuff doing business. Long story short; I got a -1 review from someone who i did not do business with. The same reviewer left a -1 for another company with almost an identical name. In his review he states never to have recieved the product, blabla, but i don't run a webshop obviously. So i start reporting, 14 business days pass, all i get are AI responses, a judgement in that the "review seems ok and is not breaking rules" - i request additional documents - nothing. Not one response from the reviewer. I write to trustpilot in a nutshell that, the review is based on a non existing experience, and likely for another company other then me. They just leave it on there, lol. I'm starting to think this is the typical hostage, hijack stuff to grapple business owners to go for the paid packages in where such reviews would be removed. It's such a crooked, messed up company with zero morals other then their engagement on THEIR platform. People need to report trustpilot to authorities or at least organisations that can deal or battle with these.