When you purchase from a company who lets you down, you think you can post your negative experience on Trustpilot...wrong! Trustpilot are not trustworthy...they should be called Trustlesspilot Companies pay Trustlesspilot to be on their site to verify that reviews are from genuine customers, but when poor companies let you down and you leave a negative review, they ask Trustlesspilot to remove the review, either because they say you are not a verified customer, or they say it is defamatory. A loophole used by Trustlesspilot is companies don't send any confirmation, so you cannot verify yourself as a genuine customer, and would you believe Trustesspilot don't accept emails from a poor company that has let you down as proof, even though the email shows the company is admitting fault. Trustlesspilot are deliberately removing negative reviews for poor companies to even their scores, it is trickery! I am contacting Watchdog and other consumer programs in hope they will expose this blatant siding with the companies who pay them, and leave the customer out of pocket and without their say. Please others report Trustlesspilot for this insidious behaviour, they are not doing the job they say they set out to do, they are biased towards the paying companies who use them.