Would seem to me that TrustPilot are biased towards positive reviews. I had posted several positive experiences on Trust Pilot however the first negative review I was hound by trust pilot to prove that I was a verified customer. I was told to provide them with evidence of such, I supplied when with account information, screen shots emails from the company concern as well as a recipient for the services, none of these would be accepted by trust pilot. They said they would remove the said review. I told them to close my account with them because the review could not be relied upon to be unbiased.