Two travel companies, working in “partnership”, left me in a very serious situation in the middle of a foreign city. When I wrote a review of them on Trustpilot, including a fully substantiated account of what happened, it was rejected by their algorithm. I asked them to explain what part of my review broke their rules but they just said, “To protect the integrity of our platform, unfortunately, we cannot give you specific details about why your review has been removed.” It didn’t seem to worry them that they were impugning my integrity by basically calling me a liar. Several emails later, they suggested, “… if you’d like to write a new review about your experience … you’re welcome to do so”!! How exactly I am supposed to write a new “acceptable” review which they will publish, if they won’t tell me what was wrong the original “unacceptable” review?!! I no longer have any trust in Trustpilot. Their algorithm is obviously flawed and they don’t back it up with trustworthy human input. Most of the emails I received were signed by different people but all using the same scripted replies. Not one of them responded to the documentation I provided which authenticated my claims. I have experience of working as an investigator of complaints so I know exactly how badly Trustpilot handled this.