Trustpilot is no different from the other scam companies. I was a free user and our business collected nearly 70-80 good reviews. They started pushing me to take the premium service so i can invite the verified clients ( or the clients i want to ). I declined politely although their sales team kept harassing me with up to 7 calls a day. I told them i was not paying. Finally they deleted all our positive reviews. I told them it's not fair but they didn't respond. One of our clients questioned them and they said they removed reviews as they couldn't confirm authenticity. Our client sent them an email saying they can confirm they used the service. Then they asked the client to send a copy of Invoice like which planet are they living on. Would any client be willing to go the length of this just to verify their review. They only do this so a small business like ours can be forced to pay them to verify users. We sent them an email 4 days ago and still no response( you cant call their so called compliance team and they haven't called or emailed us so far). In the meantime their sales team has called me 5 times today itself. Maybe this will get deleted as I don't have invoice or emails to prove I'm their customer. lol I am planning to approach the watchdog and press so if there are any similar complaints, please get in touch and we all can organise a collective legal or political action