Untrustworthy pilot will take a bad review and inform the company of what it will take to either make the review disappear. It's a business that is out to make money and there is no money in posting honest review for the poster but there is money for trust pilot if they can contact the company and warn them of the harm of negative review and then give them a financial way to solve the problem. They are making money off or your misfortune. The more negative reviews, the more the company may be wiling to pay to get rid of them and/or replace them with good review. Companies are in business to make money trust Pilot is just one of the many companies out there that does this. BBB is a major offender as they use the negative reviews for free marketing by contacting the company that you complained about. BBB will try and sell them one of their packages and then offer to keep them in good standing regardless of the negative reviews if they are a member in good standing and what I mean by good standing is a PAYING MEMBER. YElp is also a major offender that will take your misfortune and use it to solicit the company you are have problems with. In my experience, only the reviews on medical doctors remain regardless of negative or positive. However, companies are in business to make money so I believe that will eventually change as well.