It seems to be a theme on this thread there is a clear issue with the way Trustpilot functions. Honest reviews left by members of the public can be (and apparently frequently are) removed by the company they relate to. Seemingly with minimal justification for that removal. I have just found precisely this when leaving a review (and have gone to Google to review the company to find just shy of 20 others have done exactly the same!). For Trustpilot to be seen as trust-worthy it must empower users and customers to leave their honest feedback, of course let companies dispute or address negative reviews should they wish to, but do it openly. I'd say that over 50% of the reviews for the company i had just visited had been 'blanked out' in each case citing the review made negative or defamatory remarks! Clearly there is an issue with the company, yet your site rates them 8.2 out of 10!