I think TrustPilot is an absolute joke allowing companies to abuse their verification system to remove negative reviews. The onus is put on the customer to jump through hoops to prove they have a genuine experience with a company, even when you add your order number to the review they STILL remove them. The whole customer experience is appalling and either companies pay them to remove poor reviews or trust pilot really is not trust worthy. Companies know if they query a poor review most customers will not go through the whole debacle of sending proof, trust pilot had the cheek to ask me to send them my bank statements to prove a review. Not going to happy, I would not send a company my banking information for anything - complete disgrace!!