Trustpilots website shows Harrods as poor, Marks & Spencer as bad, John Lewis as bad, Selfridges as bad and we know they are four of the best companys. If you examine the categorys these company's are in you will see that they are not inviting reviews, which means that they have not joined Trustpilot. Strangely the company's at the top of any category have all joined and the ones at the bottom haven't which make the rating and percentage meaningless. It is a flawed business model. This website should be called untrustworthy pilot. Unless you join you will get trashed, just look at Harrods.