Trustpilot shields some of the companies from bad reviews. In my case this happened with a shady Chinese company SheIn (which I gave 2 stars - for being able to return their junk): 1. When writing the review there's a field for "order #", however with no indication this is mandatory for the review to be published. I didn't fill it up. 2. They contacted me saying the publication has been put on hold until I provide the order no. I sent it to them. 3. After that I got this response: "Unfortunately, what you have sent is not enough for our process. If you could send us a PDF file, screenshot or forward email of proof of purchase, for example an e-mail from the company containing the order number, your name/email address, the date and the company name/logo that would be great." Now you know on who's side the Trustpilot is. And btw. SheIn is junk, don't waste your money with them.