Trustpilot = DONT TRUSTPILOT Had verbal and written confirmation of my renewal contract price (which I proved to them) and they have now reneged, stating that they have grown and have a higher demand for their services and therefore cost have gone up. I was paying for a LITE package at £780 p/a for several years (which I paid in advance each year). They wanted £4,800 for this year of 2017. It has gone up 4 times of the original cost !!!! They then offered a reduced cost to £3000 p/a which is still 3 times the original cost. I understand prices increase but this much !! They are just trying to sell the dream of the advantages of being with them and not looking at the fact of a long standing client. It appears that TrustPilot are not as customer focused as you may think and their try to appear . If they are selling the idea of an open forum and review platform for genuine customers to voice their opinions of other businesses utilizing their services.....then surely TrustPilot need to take into account of their own actions and how existing clients are treated ! I look forward to TrustPilot honoring their agreement....but dont hold out much hope ! UPDATE - 26.10.17 Had reply for TP - they are still missing the point - I want THE SAME PACKAGE I have had for years - I do not want to upgrade....I dont want to be upsold just to provide me with the same agreed costs and service !! UPDATE - 27.10.17 - 17:16pm TP still dont get the point - I have been offered the LITE package and its functions - That is what I agreed to and wanted. TP tried to upsell myself to Pro which I did not want and simply wanted. Instead of trying to take my review offline by advising me to contact the agent - why not TP simply pick up the phone and call me and HONOR your agreement ? TP are simply trying to back track on my contract and increase charges by offering higher packages that are not required. You still have the LITE package in service which I was offered at £1800 (I have just received an updated quote). So the package is still in service. BTW - This account is for 8 stores and I have another part of the business which I use all the same functions required at £780.00......so you cant tell me you dont offer that package and service anymore?? Absolutely Awfwl Service.....quiet simply TrustPilot want to upsell and not honor their longstanding customers agreements !!