The Pilot you should never trust Please avoid this review site like a plaque. The reality is that they earn their living from companies and tradesmen. Their friends are the businesses, not the consumers. I have asked them several times, where their money coming from, each time they dodge the question. They delete the negative reviews. If you leave a negative review they will ask for documentations from the consumer but not from the companies. They never ask any documentation for any positive reviews. It means any body could leave hundreds of false positive review and they would be happy about it. I used a web site called trust a trader to chose a trader. I used this web site twice and both time I got absolutely rubbish traders. One time the trader I chose left with the money and also took my tiles with himself. I left a negative review for trust a trader. after 1-2 day it was deleted from the web site. Trust pilot ask for documentations not from them but only from me (Knowing that they never ask for any documentation for positive reviews). I send my user name and my password to prove that I have used them. They did not accept. After that, I send a screen shot of my emails to trust a trader they still refused to publish my reviews. They are not genuine, they just want to earn money from businesses. Businesses subscribe to them, knowing that they mainly publish positive reviews without any proof, but they stop the majority of negative reviews. Therefore businesses come up with 4-5 stars in their web sites. Then businesses would be happy about their false 4-5 star reviews and they continue their subscription. They reluctantly probably publish 5-10% negative reviews to make it look genuine and legitimate. This is the time for the government or authorities to produce a genuine, independent web site for reviewing companies without any financial beneficiary. A web site like trust pilot they are not independent or genuine they are only trying to make money. If any company emailed you asking you to leave a review on the trust pilot please refuse to do so as they are there to make businesses look good. Try to use google review on google map, they never delete any negative reviews.