I'm very worried that trust pilot reviews are misleading as it seems far too easy for companies being reviewed to remove or block unhelpful reviews.
I don't normally do reviews but regularly look at them when making a purchase from a company for the first time. On occasions when I do complete a review I am fair and balanced and regularly give 5 stars if I am impressed. However, I recently purchased some shelf stable ready meals from a company called Parsley box. They mailed me to ask them to review them so I did. My review commented that the delivery service was good, one meal was ok and one was awful (and it was very bad) and I gave them 1 star. My review was not published because it was reported to trust pilot for breach of trust pilot guidelines and the reason for reporting was that the review related to one product and not the service. This is not true as I commented that the service was good. Furthermore when I looked at a good review on their site it was published even though it related to just one product and not the service. It is clearly just far too easy for companies inviting reviews to manipulate what is published and it doesn't seem that trust pilot have the necessary safeguards to prevent this.
7 years ago
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