I am a little surprised at all the negative comments about trustpilot, but I can only speak as I find. So if companies are paying them to write positive reviews then Vets Now .. an emergency vet company are not paying them enough. This company is rated as bad, because it is. Vets Now frequently report posts to take them down, but my experience of Trustpilot is that they encourage and help with the the reviews in order to re post them. They allow people who contact me about the company to spread the word and at the very least annoy Vets Now.... I have no complaints about them.