I read on wikipedia that there's been some criticism of Trustpilot for basically selling itself as a platform for favorable reviews to companies, and it does seem to me that is their business model. There is a very limited selection of companies listed on the site, a suspicious proportion of highly favorable reviews, and when I posted a review complaining that a company there sent me spam ("Hi, I have some questions about your company...hi, I wanted follow up....hi,....), that company president messaged me to claim they only email people who are interested in their product, accused me of lying and conspiring with someone named Andy, threatened to hire a lawyer and then wished me a nice day. What a jerk. If he'd just apologized and promised to remove me from their mail list like any other reputable company that sends out spam, I would have amended or deleted the review. Now, it seems to me that trying to intimidate customers that should be reason for Trustpilot to block them (they do recommend to companies that they should talk nicely instead of being hostile), but instead the company was able to lodge a complaint that I wasn't a real customer and it was up to me to provide documentation that I was a customer or my review would automatically be removed. Now, I wonder how many of those five-star reviews would pass this test? Anyway, I just removed my account figuring there's no reason to contribute to their user count, and while I generally appreciate it when Internet companies don't make you jump through hoops to remove your account, it's so easy to remove your account on Trustpilot that it just reinforces me impression that the whole site is geared toward filtering out any non-favorable reviews.