I would not rely on Trustpilot ever again if I wanted to get true reviews on a company. Not that they would care as they are not making money from the viewers. I was naive enough to go by the star rating of an energy company called Toto. I have had a dreadful experience with them. I now realise that most of their reviews are 1 star or 5 star. The five star ones from people who have recently switched to Toto and the one star are from people who have been with them a few months. Trustpilot advertises that it automates companies review collection with customisable invitations and reminders that are sent to customers after every purchase. In other words, in the case of my energy company it is clear from the five star reviews that people have been asked to give a review as soon as they have switched energy companies. This keeps their star rating high even though they have lots of 1 star reviews. I have also noticed that they have a percentage rating at the top right hand of the page. The figures on here never seem to have changed in several weeks I have been looking and say 53% excellent and 19% bad when quite honestly there seem to be an equal amount of 1 and 5 star ratings. Some people will do anything to get rich, they have no morals at all and don't care who it affects. There have been reviews from people with young children who have had no electricity, even on Christmas day, one woman who said she wanted to kill herself because she had been days without electricty, a woman concerned about her 85 year old father with heart trouble who was getting upset and people using food banks because the company is taking direct debits after they have left. It is disgusting that Trustpilot encourage these terrible companies to keep there star ratings high the way they do.