I left a genuine negative review for one of Trustpilot's clients and Trustpilot removed this.
They need to make clear in their online marketing to reviewers that negative reviews are filtered out by their clients. Further, that Trustpilot may only allow positive reviews to be reported. As it stands at the moment they are portraying the appearance of being independent and objective and it is far from the case.
Customers only get to see filtered, positive reviews.
Trustpilot is a sales and marketing organisation not an independent review organisation and their marketing should reflect this.
6 years ago
Trustpilot has a
1.4
average rating
from
2,783
reviews
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