I used to like Trust Pilot. I only write positive reviews and only use companies with positive ones. I heard about Purple Bricks and because their Trust Pilot rating was so high I used them. Regretted it. Lost me so much money and time. So I shared that on Trust Pilot. Immediately my review was removed because Purple Bricks complained it was 'bogus'. Trust Pilot asked me for proof. The burden of proof was on me, not on the accuser. So I sent them my invoice within minutes. No response. Days passed. No response. Had to hound their tech support team to get someone to respond. Eventually someone wrote me and said I needed to provide proof for my review. Proof, like, say, the invoice I'd already sent? So I sent it again. No response. This is how Trust Pilot help paying customers (companies) silence critical views by non-paying customers (consumers). Fundamentally broken business model which can lead consumers to trust services they should not. I no longer trust Trust Pilot.