The problem is that with trustpilot it is entirely down to the client to prove towards them that any (negative) experience is authentic. This, however, is sometimes not possible because the transaction was interupted before it was completed making it difficult to prove a record trail. I had many (about 10) cases where my negative reviews were queried every single time and suspended until I proved my case!! In most instances I was able to provide a trail but not always... In those cases my review simply stayed suspended. I do not consider this a fair approach and it's very client unfriendly. I had cases (eg with Kiwi.com, Royal Mail, Parcelforce, etc) where my reviews were suspended every single time because it's a simple sport for the service provider to query any unfavourable review BY DEFAULT and claiming that it "violates trustpilot rules". Of course, I tried to take this up with the compliance team but they hide behind their guidelines. It's worth to remember that companies with 1-STAR REVIEWS most likely have a SIGNIFICANT number more which are not live as they got censored by trustpilot due to lack of "evidence" as did mine....