Shocking bad review platform. Always takes the customers side. Treats its paying subscribers with upmost contempt. We left Trustpilot and now use a different review service which gives treats the reviewer and the company as fair as possible. They are constantly asking people to "claim" their business on Trustpilot to reply to negative reviews but they really want the company to pay them so they can have an account with basic features. This, to me, is extortion. All of the large review companies do it and its a pain. There should be a law against anybody being able to put up a profile for a company unless the company gives its permission.