Today I found out from a Trustpilot rep, on the phone, that no matter how many stars a company has or has not got, TRUSTPILOT staff will decide their own final figure for the company, and they will decide how many stars it has, it's not an average at all. The reason I asked was because I saw one company had two times one star but were given a final's figure of 5.4, which out of five is obviously impossible anyway, and three stars overall. This is ridiculous. The rep said that even if I company has over 500 single stars, if they decide the company is better they will give them a total of three or four stars, eventhough they've had nothing to do with the company themselves at all, never been there, never used it. This is not JUST a con, it's absolutely disgraceful, I can guess who is paying them now.