I ordered a courier with a shipping service provider named packlink here in Spain to come pick my customers package last Friday. The courier is avoiding us because he has possibly stolen our last package as it has just gone missing and no one has answers at Packlink nor the contracted company (Through Packlink) Zeleris so I reported the issue to Trust pilot since their company statement seemed to be commited to honest transparency but Trustpilot took down my honest transparent review in order to protect Packlink and yet my customers package is still missing which was a rare Gianni Versace shirt. Packlink´s Zeleris courier is now saying he doesn´t work for Zeleris and that he is an independent coureier hired by Zeleris and this whole thing is like a fiasco circus show in which Packlink will not take responsibility. My customers rare Gianni Versace shirt has mysteriously been missing for two weeks going on what willl be 4 days now and Last Friday I had a new customer who is thrilled to get his item and now there is a new problem again after I decided to trust Packlink since I have had several successful orders with them in which Packlink´s courier Zeleris just told us right now by phone that they won´t come to our house because we reported the missing package. What is that all about? Everything is so personal and alI want is for my customer to get his Gianni Versace shirt. I have to do my job professionally so why can´t Packlink simply do theirs professionally? My new customer was supposed to recieve his package today according to Packlink´s system but packlink hasn´t come to even pick up the order because of their unprofessional alliances. Zeleris isn´t professionally responding either and since no one is taking professional action to locate my missing rare Gianni Versace shirt and since no one will come pick up my new contracted order I now have to wait until Thursday to hire a new service which means my new customer will now be waiting seven days exactly before his order is even picked up and shipped to San Francisco. So I´m paying for all of Packlink´s mistake protected by Trust pilot out of my OWN pocket because I can´t ignore my customers like Packlink andZeleris do and I can´t supress the actual real life truth like Trustpilot. This is a circus show and there isn´t an ounce of integrity or professional responsibility being acted upon by any party involved. If you are someone who takes your life seriously be very careful because Packlink won´t take resonsibility and their published number is a decoy which always seems busy. So you can´t reach them. Zeleris won´t take responsibility should you choose to hire them through packlink because they can´t be bothered to be professional and actually deliver and trustpilot will not be honest, trustworthy and transparent as their companies statement says because if they were they would have honetsly and transparently allowed me to publish my two honest reviews I have proof of. I have to somehow find my Gianni Versace shirt myself because this is crazy.
6 years ago
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