Trustpilot is sadly untrustworthy. All positive reviews are allowed without any moderation at all. However negative reviews are treated with extreme bias. If a company reports a negative review and they are using the PAID service, then Trustpilot compliance will immediately block that review, and tell the reviewer that they must remove almost every negative word from the review, claiming it is defamatory. They may also ask you to provide evidence to confirm your dealings with said company, then if you do provide evidence, they will often ignore it or ask for more, impossible evidence. If you provide them links to evidence, they refuse to click links and look at it, or are simply to thick to understand what you are showing them. So if the company lied to you, or was rude to you, or tried to scam you, ripped you off etc, you are not allowed to say any of these things. So you are left only being able to publish a review that says nothing negative. If you just have a FREE account with Trustpilot and report a negative/defamatory review, you will not get the same treatment. Many business owners have reported being completely ignored unless they upgraded to a paid account.